Start with the available documents
Collect the bank communication, transaction details and any complaint or authority reference. They help establish what has happened and who may be involved.
Possible next steps
Depending on the facts, this may involve representation to the bank, communication with a relevant authority, use of a grievance mechanism, or advice on an appropriate legal remedy. These options are not universal.
This page provides general information only. Legal advice should be based on the facts, documents and applicable law in your case.
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